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Privacy Policy

Effective Date: 01 September 2025

1. Introduction

At Brand Guard (Pty) Ltd (“Brand Guard”, “we”, “our”, or “us”), we respect your privacy and are 
committed to protecting your personal information in accordance with the Protection of Personal 
Information Act 4 of 2013 (POPIA). 
This Privacy Policy outlines how we collect, use, store, share, and protect your personal 
information when you visit our website or use our services. By accessing or using our website, 
you consent to the processing of your personal information as described below. 
We may update this policy from time to time. Please revisit this page periodically to stay informed 
of any changes. 

2. Information We Collect

We collect both personal information and non-personal information through the website and 
during your interactions with Brand Guard. 

2.1. Personal Information May Include:

  • Your name, email address, phone number, physical address
  • Information voluntarily provided via contact forms or email
  • Any identifying information submitted in connection with our services

2.2. Automatically Collected Information:

  • IP address, browser type, operating system, and device details
  • Website usage data, including pages viewed and referral source
  • Cookie and tracking data

We only collect what is necessary to deliver our services effectively, legally, and securely.

 

3. When and How We Process Your Information

We may collect and process your personal information when you:

  • Submit a form via our website
  • Contact us via email or phone
  • Browse or interact with our website
  • Make a service enquiry or request a quotation

All personal information is stored securely and processed only for the purposes described in this 
policy.

 

4. How We Use Your Information

Your information is used to:

  • Respond to your enquiries or requests
  • Provide, maintain and improve our services
  • Ensure legal and regulatory compliance
  • Issue Certificates of Destruction or service confirmations
  • Monitor website performance and enhance user experience
  • We may also use de-identified or aggregated data for analytical and reporting purposes.

5. Sharing of Your Information

We do not sell or rent your personal information.

We may share your data only:

  • With verified service providers who assist in our operations (e.g. IT, SEO, logistics)
  • With regulatory authorities, where legally required
  • With law enforcement if necessary to investigate a breach or prevent harm
  • With successors in the event of a business restructure, merger, or acquisition

  • De-identified or aggregated information may be used for statistical, research or marketing 
    purposes.

6. Your Rights Under POPIA

You have the right to:

  • Access or request correction of your personal information
  • Request deletion of personal information that is inaccurate, irrelevant or unlawfully 
    retained
  • Object to processing or withdraw consent (subject to legal or contractual limitations)
  • Opt out of direct marketing
  • Lodge a complaint with the Information Regulator


For any of the above, please contact us at: info@brand-guard.co.za

 

7. Use of Cookies

Cookies are used to:

  • Personalise your experience
  • Track user behaviour for analytics
  • Improve website performance

You may disable cookies via your browser settings, but note that some features of our site may 
not function optimally.

 

8. IP Addresses and Website Usage

We may log your IP address to:

  • Monitor system performance
  • Detect and prevent security threats
  • Analyse user trends
  • Maintain website integrity

We do not link IP addresses to identifiable users unless required to do so for legal or security 
reasons.

9. Third-Party Websites

Our site may contain links to external websites. These are beyond our control, and we are not 
responsible for the privacy practices or content of any third-party site. Please review their privacy 
policies independently.

10. Security of Your Information

We implement appropriate physical, digital and organisational safeguards to protect your data 
against unauthorised access, loss or misuse. While we strive for the highest standards, no data 
transmission over the internet can be guaranteed to be 100% secure.

11. Accessing and Updating Your Information

You may update or correct your personal information by contacting us. We are not responsible for updating data held by third parties.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via e-mail: info@brand-guard.co.za

By using our website, you confirm that you have read and understood this policy and agree to the 
terms outlined above